Our change of mind policy
Please note in periods of lockdown, there may be a delay in your online return.*
We want to give you a hassle-free way to get the correct items so you can kick back and enjoy your purchases. At POLITIX, we are happy to offer you an exchange or credit note, or a refund for purchases made in-store or online, on most full price and reduced merchandise. The following change of mind timeframes apply:
|In Store Purchase
Refund Timeframes 14 days from date of purchase*
|14 days from date of purchase*|
|Online Purchase (Australia)
Refund Timeframes 14 days from date order was received
|14 days from date order was received|
|Online Purchase (International)
Refund Timeframes 30 days from date order was received
|30 days from date order was received|
Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange, credit note or refund subject to the following conditions:
- Proof of purchase is accompanied with the returned merchandise;
- The merchandise is unworn, unwashed, unused and in its original condition with all tags intact;
- Items purchased at DAVID JONES are subject to their respective return policies and procedures.
For hygiene reasons, there are no returns or exchanges on the purchase of underwear, swimwear or gift cards unless the goods are of unacceptable quality, not fit for purpose, or incorrectly described.
We make every effort, from concept to coat hanger, to ensure that every POLITIX garment meets our high standards.
Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund replacement. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund.
Further information is available at:
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase. Our customer service team is unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed, in accordance with the process detailed below. If you encounter an unusual problem with your product, we’re here to help.Contact Us
Online Cancellations & Order Amendments
Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
- Change of delivery address & details
- Change to colours and size
- Adding or removing items
- Applying discounts
- Full order cancellations
Please ensure all details provided are full and correct at the time of order placement.
Where Can I Return My Purchase?
|Purchase Location||Return Location||Exchange||Credit Note||Refund|
|In Store||In Store|
|In Store||By Post|
How To Return Your Purchase In Store
In Store Purchases
You can bring your online or in-store item and proof of purchase to any of our Politix standalone stores within 14 days of receiving your items (excluding David Jones). Refer to our change of mind policy for more information.
Afterpay Purchases (In Store)
Purchases made in-store using AFTERPAY can be exchanged or refunded in any POLITIX store (excluding DAVID JONES). Exchanges of items with a different dollar value are required to be returned to our Online Store.
How To Return Your Purchase By Post
Local Online Purchases
For all Australian orders, returning your online purchase by post is FREE of charge. Here is how to prepare your parcel for return:
Simply complete the returns form enclosed with your order within 14 days from the date the order was received and send it back to the below postal address along with the item/s you wish to return.
Politix Online Returns
Sunshine West 8438
Ensure your return parcel is securely packaged and both the sender's address and POLITIX online return address are clearly displayed on the outside of the parcel. We recommend sending your return back by registered post as POLITIX will not be liable for any return parcels lost in transit.
Afterpay Purchases (Online)
Purchases made online using AFTERPAY can be exchanged or refunded in any POLITIX store (excluding DAVID JONES) if the dollar amount is the same value as the original purchase.
Exchanges of items with a different dollar value are required to be returned to our Online Store.
If paying via PayPal we are happy to offer you a refund or credit note, or a refund for purchases made online. Please note we cannot offer a refund with purchases made with Paypal when returning to a POLITIX store.
Please address any exchange to:
Politix Online Returns
PO BOX 4144
Sunshine West, VIC, 8438
Please note that all return postage costs for change of mind, refund and exchanges are at your own expense. If you are returning or exchanging a faulty, damaged or incorrectly described item, POLITIX will refund all associated return packaging and postage costs.
Goods are your responsibility until they reach us, so make sure it's packaged securely and obtain tracking information when posting.