Returns Policy
Our change of mind policy
If a customer wishes to refund the item, the standard 30 day Return Period applies.
We want to give you a hassle-free way to get the correct items so you can kick back and enjoy your purchases. At POLITIX, we are happy to offer you an exchange or credit note, or a refund for purchases made in-store or online, on most full price and reduced merchandise. The following change of mind timeframes apply:
| Purchase | Refund Timeframes |
|---|---|
| In Store Purchase | 30 days from date of purchase |
| Online Purchase (Australia) | 30 days from date order was received |
| Online Purchase (International) | 45 days from date order was received |
| In Store Purchase (NZ) | 30 days from date of purchase |
| Online Purchase (NZ) | 30 days from date order was received |
Subject to the Consumer Guarantees outlined below, merchandise returned for change of mind within the above timeframes can be returned for an exchange, credit note or refund subject to the following conditions:
- Proof of purchase is accompanied with the returned merchandise;
- The merchandise is unworn, unwashed, unused and in its original condition with all tags intact;
- Items purchased at DAVID JONES, MYER and The Iconic are subject to their respective return policies and procedures.
For hygiene reasons, there are no returns or exchanges on the purchase of underwear or swimwear unless the goods are of unacceptable quality, not fit for purpose, or incorrectly described.
Consumer Guarantees
We make every effort, from concept to coat hanger, to ensure that every POLITIX garment meets our high standards.
Our Change of Mind Policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any drop in value of the product (if you choose to keep it).
If you have purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund.
Further information is available at: accc.gov.au
Merchandise returned under consumer guarantees can be returned within a reasonable timeframe subject to proof of purchase. Our customer service team is unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store to be processed. If you encounter an unusual problem with your product, contact us, we’re here to help.
Online Cancellations & Order Amendments
Unfortunately we are unable to cancel or make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:
- Change of delivery address & details
- Change to colours and size
- Adding or removing items
- Applying discounts
- Full order cancellations
Please ensure all details provided are full and correct at the time of order placement.
Where Can I Return My Purchase?
| Purchase Location | Return Location | Exchange | Credit Note | Refund |
|---|---|---|---|---|
| In Store | In Store | ✓ | ✓ | ✓ |
| In Store | By Post | ✗ | ✗ | ✗ |
| Online | In Store | ✓ | ✓ | ✓ |
| Online | By Post | ✓ | ✓ | ✓ |
Returns In-Store
All items eligible for a return under our policy, purchased in-store or online at politix.com.au can be returned for a refund or exchange to any Politix store (excluding stores within David Jones and Myer and the Forrest Hill Outlet Store) free of charge. A receipt, tax invoice or email confirmation is required to process the return.
No change of mind returns/exchanges for clearance product sold through the outlet locations.
Afterpay Purchases (In Store)
Purchases made in-store using AFTERPAY can be exchanged or refunded in any POLITIX store (excluding DAVID JONES).
Online AFTERPAY purchases may also be exchanged or refunded in any POLITIX store (excluding DAVID JONES) — please allow up to 7 business days for this to be reflected.
David Jones Orders
Items purchased at David Jones store or David Jones Online, are subject to their policies and returns procedures. You can contact the David Jones store you purchased from for further assistance, or if you have ordered at David Jones Online you can email contactus@davidjones.com.au.
Myer Orders
Items purchased at Myer stores or Myer Online, are subject to their policies and returns procedures. You can contact the Myer store you purchased from for further assistance, or if you have ordered at Myer Online you can proceed to Myer Returns and Exchanges.
The Iconic Orders
Items purchased at The Iconic Online, are subject to their policies and returns procedures. If you have ordered at The Iconic Online you can proceed to The Iconic Returns and Exchanges.
PayPal / Other Online Payment Methods (In Store)
For online purchases paid by PAYPAL, APPLE PAY, KLARNA and ALIPAY — you may return your online purchase for exchange or refund at any POLITIX store (excluding DAVID JONES and MYER). Items purchased online cannot be returned to the Forest Hill Outlet store. Please allow up to 7 business days for this to be reflected.
Australian online orders delivered to an Australian address can be returned by post through our returns partner, Refundid, for a fee of $9.95.
How to Return With Refundid
Returning your items by post is a simple three-step process:Start your return. Enter your order number and email above, choose a refund or exchange, and print your postage label.
- Pack your parcel. Fill in the quantity and reason for return on the packing slip included with your order, then package your items securely with the label attached.
- Send it back. Post your parcel using a trackable service and keep your receipt until your return is confirmed.
Please allow 10 business days from the day your parcel reaches our distribution centre for your return to be processed. We’ll email you once it’s done. Processing may take a little longer during sale and promotional periods.
If you choose an exchange and the item is unavailable, you’ll receive a refund instead. Online exchanges aren’t available for purchases made with Afterpay, Klarna, Apple Pay, Alipay or Click to Pay.
Delivery fees paid at purchase are not refunded, subject to your rights under the Australian Consumer Law. Items purchased in store can’t be returned by post or through Refundid. Please return them to any POLITIX store (excluding David Jones and Myer).
- Please ensure your return parcel is securely packaged and both sender's address and Politix online return address are clearly displayed on the outside of the parcel. To avoid delivery problems, we encourage sending your return back by registered post.
- Please allow 10 business days from the day your parcel is delivered to our distribution centre for your return to be processed and your account to be credited. Once your return has been processed you will be notified via the email address provided with your original online order. Slight delays to return processing may be experienced during busy sale and promotional periods, due to higher volumes.
- If selecting exchange as the preferred returns method, please note that if the requested item is not available you will receive a refund.