Frequently Asked Questions

Shipping

Returns & exchanges

Ordering

Product & Stock

Fitting

Customer Service


 

Answers

01. Where is my order

Once your order leaves our warehouse, you’ll receive a Shipping Confirmation email containing your tracking number. If you haven’t received this, please check your junk mail.

Track your AU order with StarTrack or International order with DHL

Please note during Peak Times (like Easter, Christmas or Special Sale periods), your order may take longer to ship and deliver. See our Estimated Delivery Times, and if your order is taking longer than these timeframes, contact us with your order number.

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02. I haven't received an order or shipping confirmation

Check your spam or junk folder for emails about your Politix order.

If you haven’t received an Order Confirmation within 24 hours of placing your online order, Contact Us.

If you haven’t received a Shipping Confirmation, we’re still working on dispatching it. See our Estimated Delivery Times, and if your order is taking longer than these timeframes, contact us with your order number. Please note during peak sale periods, dispatch and shipping times may take longer.

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03. If I am in Australia, how much does delivery cost and how long does it take?

We offer FREE delivery for all orders within Australia, no minimum purchase. Please check Shipping & Delivery for info on delivery times.

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04. Can you ship to my work address?

Yes, but you MUST include the Company Name when filling out your delivery address. Do not leave the Company field blank, otherwise the courier will not deliver to your work address.

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05. Do you offer international delivery?

We do. For jet setting style, please check our Shipping & Delivery page for countries we deliver to.

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06. How do I track my order?

After we process and dispatch your order, we’ll send you a Shipping Confirmation email with your Tracking Number. This will be sent automatically, so you can chill until it arrives in your inbox (check your spam or junk mail in case it lands there).

Once you have your Tracking Number, track your parcel with StarTrack (AU orders) or DHL (International orders).

If you haven’t received a Shipping Confirmation, see our Estimated Delivery Times, and if your order is taking longer than these timeframes contact us. Please note peak sale periods may take longer to dispatch and ship.

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07. My parcel has been returned to sender

Doh. If you missed your delivery or didn’t leave a company name for your workplace delivery, the courier may send your item back to us.

No worries though, Australia-wide shipping is still free the second time round. To get your parcel resent, email us your order number and your delivery address (plus company name if it’s a workplace).

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08. I haven't received my parcel

Step 1. Check with your household to see if anybody else received the parcel. If nobody was home, the courier would have left a card. Check around for this card.

Step 2. Use the Tracking Number found in your Shipping Confirmation email (check junk or spam if you don’t have it) to track your parcel. AU orders can track with StarTrack, International orders track with DHL.

Step 3. If there’s no sign that the courier had attempted to deliver your parcel, contact StarTrack or DHL directly. Have your Tracking Number ready.

Step 4. If you’ve done the above steps and your parcel has not arrived beyond our Estimated Delivery Times, contact us to further investigate.

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09. Can I return my online purchase?

Yes, you can return online purchases within 14 days of receiving your order. Check out our full Returns policy here.

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10. How long will my online return take to process?

Online Returns By Post

Once we’ve received your returned item/s, please allow up to 10 business days for your request to be processed (peak times may take longer).

Online Returns In-Store

We recommend this option if you’re in a hurry. Take your return to any standalone Politix store (excluding David Jones stores) within 14 days of receiving your online order.

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11. I've worn my item but there's a problem with it

We are able to assess worn or used items at any standalone Politix store. Bring your item along with proof of purchase (e.g. receipt or online order confirmation) within a reasonable timeframe.

Find out more about your consumer guarantees here.

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12. I was sent the wrong item

Please Contact Us right away with your order number and the name/product code of the item you were supposed to receive.

For more info, see our Returns policy here.

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13. I was sent a damaged item

We make every effort, from concept to coat hanger, to ensure every POLITIX garment meets our high standards.

However, if you do receive a damaged item/s please Contact Us right away with your order number.

For more info, see our Returns policy here.

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14. How can I pay for my online purchase?

Contact Us within 30 days of receiving your order to request an online credit note or refund (please note we cannot fulfill international exchanges for change of mind). Find the important info on international returns here.

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15. How do I order online?

1. Browse the website for items that are of interest to you, and then follow the below process and functionalities.

2. Selecting items Select the size, quantity and colour of the item and add to bag.

3. Your shopping bag You can update your item quantity by changing the numbers in the quantity section and click on “update your bag”. If you are not happy with the item selected, simply click on “edit” or “remove” to update your order.

4. Checkout Once you are happy with your order, click on CHECKOUT, then enter your details in the following sections

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16. Can I change or cancel an existing order?

Unfortunately, we are unable to make any amendments to any online orders after your order is placed. Amendments may include but are not limited to:

  • Change of delivery address
  • Changes to colours and sizes
  • Adding or removing items
  • Applying discounts / voucher codes
  • Full order cancellations

Please ensure all details provided are full and correct at the time of order placement.

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17. How do I place a click and collect order?

1. Select your item: Select your item and make sure it's available for Click and Collect

2. Checkout: Add to cart and select Click and Collect during checkout

3. Ready for pickup: Wait to hear from us that your order is ready for pickup

4. Collect in-store: Collect your order in-store and look sharp

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18. How can I pay for my online purchase?

We accept the following methods of payment VISA, MASTERCARD, DINERS, APPLEPAY, WECHAT and AMEX. We also offer Afterpay and Paypal.

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19. Can I redeem a store gift voucher online?

Unfortunately at this stage we are not able to redeem Store Gift Vouchers online.

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20. My online voucher code won't apply

Please check the Terms and Conditions of your voucher code. The voucher code won’t work if applied outside of these T&Cs.

Voucher codes are also case sensitive, so check your caps lock button when typing it in.

For an Online Credit Note (e.g. from an online return), you need complete your order using the SAME email address your credit note was sent to. To do this, login or create a Politix account using the same email address that the code was issued to. The voucher code for Online Credit Notes can’t be applied to guest checkout, or to Politix accounts using another email address.

If your Voucher Code is valid, and still failing despite trying all of the above, contact us.

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21. I can't find my order on my account

If you checked out as a guest, the order won’t appear in your Politix account order history. We can’t transfer or change your order history, so be sure to log into your Politix account when ordering online.

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22. Why has my order been cancelled

Naturally, we do our best to send out all orders, but styles can sell fast and we can’t always guarantee an item is available when trying to fulfill your online order.

If your item has sold out, we’ll notify you by email to confirm the cancellation and refund your order. If your order has multiple items, we’ll refund the out of stock item and send out the rest of your order.

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23. I have seen something I want in your store, but can't find it online

Contact Us and we will do our best to get you sorted.

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24. The item I am interested in has sold out online, can it be available in one of your stores?

Yes, the item may still be available. Contact Us and we’ll try our best to hunt down the item.

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25. How do I know what size I am?

Check out our Fitting & Sizing Chart or Contact Us.

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26. Who do I contact if I have trouble placing an order online

Our online customer service is powered by humans, not bots. We are here to help. Please Contact Us on 1800 POLITIX and we will assist you with any issues you may have.

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27. I tried calling but can't get through

For your convenience, email us instead at online@politix.com.au with your enquiry and we’ll get back to you as soon as we can. You can also contact your nearest store or send us a message on Live Chat during business hours.

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28. I purchased at POLITIX David Jones, can you help?

Items purchased at David Jones store or David Jones Online, are subject to their policies and returns procedures.

You can contact the David Jones store you purchased from for further assistance, or if you have ordered at David Jones Online you can email contactus@davidjones.com.au.

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