Shipping Policy

Free Shipping and Delivery in Australia

We aim to get your order to you as soon as possible. Orders are normally shipped between 1 – 3 business days (rural and remote areas may take longer). You will receive a shipping confirmation email as soon as your order leaves our warehouse.

Please be aware that at peak times including Easter, Christmas and special sales, orders might take longer to be dispatched (4 - 8 business days).

THE IMPORTANT STUFF

• We do not deliver to PO BOX addresses.
• We must have your complete and correct addresses, including a company name where necessary, and at least one contact telephone number.
• To guarantee delivery, there must be someone to receive the goods between 9am – 5pm.
• If goods you have ordered are out of stock, you shall be notified as soon as possible. Your payment will be immediately refunded to your credit card.

 

International Deliveries:

We offer International delivieries to the following countries:

Bangladesh	Japan	The Philippines
Bhutan	Republic of Korea	Samoa
Cambodia	Lao People's Democratic Republic	Singapore
Canada	Macau	Solomon Islands
People's Republic China	Malaysia	Sri Lanka
Cook Islands	Maldives	Tahiti
Fiji	New Caledonia	Taiwan
Hong Kong	New Zealand	Thailand
India	Papua New Guinea	Vietnam
Indonesia

*Please note the international delivery fee excludes taxes and duties

Taxes and Duties:

You may need to pay customs or import duties on your order, once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them. Customs policies vary widely from country to country.

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from making the order as a "gift", even if the order is placed in the intention of sending to a gift recipient. So if you'd like more information, we suggest to contact your local customs office.

Verification:

For security purposes, we may require additional verification or information to enable us to complete your order. You will need to supply the following information:

• A copy of your photographic driver’s license verifying your identity and billing address.
• If the billing address differs from the address specified on your license, proof of address will be required in the form of a bank statement or other relevant documentation.
• Other relevant documentation requested by our Online Team.