Return Policy

At Politix we pride ourselves on providing quality products to our customers. We want to give you a hassle-free way to get the correct items so you can kick back and enjoy your purchases.

We are happy to exchange your in-store or online purchase within 14 days of the purchase date if you change your mind or the sizing is incorrect.

Need to Exchange an in store purchase?

You can bring your item and proof of purchase to any of our Politix retail stores (excluding DAVID JONES and MYER). Find your nearest store here.

Need to Exchange an online purchase?

You can exchange your purchase in THREE EASY WAYS:

1. In-store

You can bring your item and proof of purchase to any of our Politix retail stores (excluding David Jones and Myer). Find your nearest store here.

2. Parcel Point

A trackable returns service at hundreds of locations in Australia; open 7 days a week and late hours for your convenience. This is our cheapest returns method at a flat rate of $6.95 (incl. GST) including proof of postage. Go to https://parcelpoint.com.au/politix and follow the online process to book your exchange.

Once you have booked your exchange:

  • Simply print and attach your ParcelPoint returns label onto the parcel.
  • Post your parcel back to us by taking it to your local ParcelPoint store or post office.

3. Post Office

take your parcel to any post office and return it using a trackable service. Costs will vary depending on your location and the weight of your parcel.

Please address any exchanges to:
POLITIX Online
18 Ellis Street
South Yarra, VIC, 3141
AUSTRALIA

The serious stuff

Here is all the serious stuff you need to know about our exchange policy. We are happy to exchange full price or sale items provided that:

  • The exchange is within 14 days of the purchase date.
  • You provide the original receipt as proof of purchase.
  • We accept exchanges for incorrect size and change of mind when the item is unworn and in its original condition, with all original labels and tags attached to the item.
  • Due to hygiene reasons, we cannot exchange Politix underwear and Politix swimwear unless the goods are of unacceptable quality, not fit for purpose, or incorrectly described.
  • Refunds are not given for incorrect size choice or change of mind; please choose carefully.
  • Items purchased in MYER and DAVID JONES are subject to their respective return policies and procedures.
  • Purchases made in-store using AFTERPAY can be exchanged in any POLITIX store (excluding DAVID JONES and MYER).
  • Purchases made online using AFTERPAY can be exchanged in any POLITIX store (excluding DAVID JONES and MYER) if the dollar amount is the same value as the original purchase. Exchanges of items with a different dollar value are required to be returned to our Online Store.

YOU LIVE OUTSIDE OF AUSTRALIA AND WOULD LIKE TO EXCHANGE.

Simply contact us within 14 days of purchase to arrange an international exchange.

Please note that exchange postage costs are at your own expense. Goods are your responsibility until they reach us, so make sure it's packaged securely and obtain tracking information when posting.

Please address any exchanges to:
POLITIX Online
18 Ellis Street
South Yarra, VIC, 3141
AUSTRALIA

YOU CAN'T DECIDE WHAT TO EXCHANGE YOUR ITEM FOR.

We can issue a credit note that is valid for 3 months. Visit us in store or contact us within 14 days of purchase.

  • If purchased online – we can issue an online credit note.
  • If purchased in store – we can issue a store credit note.

Please note that credit notes are not transferable between store and online

YOU BELIEVE YOUR ITEM IS NOT OF ACCEPTABLE QUALITY, FIT FOR PURPOSE OR WAS INCORRECLY DESCRIBED.

We make every effort, from concept to coat hanger, to ensure that every POLITIX garment meets our high standards.

In accordance with Australian Consumer Laws, merchandise which is not of acceptable quality, fit for purpose or is incorrectly described may be returned for an exchange, credit note, repair or refund with proof of purchase within a reasonable time frame.  If you encounter an unusual problem with your product, we’re here to help:


1. Visit us in store – in most cases our stylists can assess your garment on the spot.
Or
2. Contact Us

YOU NEED HELP WITH SIZE, FIT AND EXCHANGES.

Our online service is not just powered by bots – we’re real people who style you for the best fit and sharpest look for any occasion.

  • For any assistance, it’s easy to contact us: 
  • Call us within Australia on 1800 POLITIX (1800 765 484)
  • Call us from outside Australia on +61 3 9826 2922 (Monday to Friday, 9am - 5pm AEST).
  • Chat to us via Live Chat on our website.
  • Contact us